We Are Usually Asked About

How fast are orders filled and shipped?

Standard orders are filled within 2 – 5 days of processed payment.

Custom, Wholesale, and Large orders are filled within 14 days of sample approval and processed payment. A tracking notification will be sent once order has been shipped.

Where do you ship too?

We ship within the United States. We do not ship internationally or to post office (P.O.) boxes.

Do you accept returns?

We will gladly replace any broken or damaged items with pictures no later than 2 days after delivery notification received.  Coconut and Soy is not responsible for stolen packages or any lost items that cannot have the insurance claimed (tracking labels that read “Delivered”). We are also not responsible for errors made by the Post Office or the purchaser. Please double check the “ship to” address.

How are your candles made?

Every Coconut and Soy candle is hand poured in the United States using a creamy fusion of coconut and soy wax that’s blended in house.

Are the packages insured through USPS?

All orders are insured through the United States Postal Service.

Why do you use a coconut and soy wax blend?

We use this fierce combination of coconut and soy wax because coconut wax is known to have a high fragrance load, but it is very soft (again similar to coconut oil) so it’s combined with soy wax to give the candle body. If we only used coconut wax it wouldn’t hold its shape and soy wax has a lower fragrance load than coconut oil.

In other words, the combination is needed to create a highly aromatic candle with body!

Do you do custom candles?

Yes. Please email us at info@coconutandsoy.com to discuss specifications of a custom order.

Who do you ship with?

We ship 1-3 day Priority Mail via United States Postal Service. A tracking notification will be sent once order has been shipped.

Will my candle melt in the hot weather?

Coconut and Soy has a diligent fulfillment and shipping process in efforts to avoid candles melting during the hotter times of the year, but sometimes it is out of our control.

What size does the charm bracelet adjust too?

Our Coconut and Soy Charm Bracelets feature a shiny metallic finish that pulls to adjust for a perfect fit! Bracelet Diameter (Adjusts From): 2 3/4 inches – 6 inches.

Can the burlap bags be reused?

Yes!  Our designer burlap sacks can be reused to hold jewelry, watches, etc.

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